bongo plus Privacy Policy

When you create an account or use any service on bongo plus, we collect certain personal information that is necessary to verify your identity, process your transactions, and deliver a seamless gaming experience tailored to Filipino players. The categories of data we collect include the following:

• Account Information: Your full legal name, date of birth, email address, mobile number, and a username and password you create at registration. This information is required to open and maintain your bongo plus account in accordance with regulatory requirements applicable in the Philippines.
• Identity Verification Documents: Government-issued identification such as a Philippine National ID, passport, or driver's license may be requested to verify your age and identity before we process withdrawals or when required by our compliance procedures.
• Payment and Financial Information: Details related to your deposits and withdrawals in Philippine Peso (PHP / ₱), including the payment method used (such as GCash, Maya, or online banking), transaction amounts, and timestamps. We do not store complete payment card numbers on our servers.
• Device and Browser Data: Technical information automatically collected when you access our platform, including your IP address, browser type and version, operating system, device identifiers, screen resolution, and referring URLs. This data helps us optimise platform performance and detect suspicious activity.
• Usage and Behavioural Data: Information about how you interact with bongo plus, such as the games you play, session duration, betting patterns, pages visited, and features accessed. This data is used in aggregate to improve platform design and personalise your experience.
• Cookies and Tracking Technologies: Data collected through cookies, local storage, and similar technologies as described in Section 3 of this policy.

We only collect data that is genuinely necessary for the purposes described in this Privacy Policy. You are not required to provide more information than what is needed to register and use our services, and we will always be transparent about why specific information is being requested.

bongo plus uses cookies and similar technologies — including local storage and session tokens — to ensure our platform functions correctly, to remember your preferences, and to gather analytics data that helps us improve the experience for all players in the Philippines. A cookie is a small text file placed on your device when you visit our site; it allows our servers to recognise your browser on subsequent visits and maintain your login session securely.

We use the following categories of cookies on our platform:

• Strictly Necessary Cookies: These are essential for the platform to operate. They manage your login session, maintain security tokens, and ensure that game states are preserved correctly. Without these cookies, core features of bongo plus cannot function and cannot be disabled.
• Performance and Analytics Cookies: These help us understand how players navigate bongo plus — which pages are visited most, where users encounter errors, and how long sessions last. The data is collected in aggregate and anonymised where possible, and it is used solely to improve platform quality.
• Functionality Cookies: These remember your preferences, such as your chosen language, display settings, or recent game selections, so you have a more personalised experience each time you visit.
• Marketing and Targeting Cookies: Where you have given consent, these cookies help us serve relevant promotional content and track the effectiveness of our campaigns. You may opt out of marketing cookies through your browser settings or by managing your consent preferences on the platform.

Most modern browsers allow you to control cookie settings, including blocking or deleting cookies entirely. Please note that disabling strictly necessary cookies will impair the functionality of the bongo plus platform and may prevent you from logging in or completing transactions. For detailed guidance on managing cookies, please refer to your browser's help documentation.

bongo plus does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. However, we do share certain data with trusted third-party service providers who assist us in operating the platform, processing payments, and fulfilling our legal obligations. All third-party partners are carefully vetted and are contractually required to handle your data in accordance with this Privacy Policy and applicable data protection laws.

Categories of third parties with whom we may share your data include:

• Payment Processors: Licensed Philippine payment service providers — such as GCash, Maya, and partnered banking institutions — receive the transaction data necessary to process your deposits and withdrawals in Philippine Peso. These providers operate under their own privacy policies and regulatory frameworks.
• Game Software Providers: Third-party game developers whose titles are hosted on the bongo plus platform may receive anonymised session and gameplay data for the purpose of technical support, fairness auditing, and game performance monitoring.
• Identity Verification Services: Where KYC checks are required, we may share your identification documents with accredited verification service providers operating under strict data security standards and contractual obligations.
• Regulatory and Law Enforcement Authorities: We may disclose your data to government bodies, law enforcement agencies, or regulatory authorities in the Philippines when required to do so by law, court order, or in connection with an investigation into suspected criminal activity, fraud, or breach of our terms.
• Platform Analytics Providers: Anonymised or aggregated usage data may be shared with analytics providers to help us understand platform performance. No personally identifiable information is shared in this context.

We do not transfer your personal data to countries outside the Philippines unless adequate data protection safeguards are in place, and we will always inform you of any such transfer where required by law. If you have questions about specific third parties we work with, please contact our support team directly.

The bongo plus platform is strictly intended for adults aged 18 years and above. We do not knowingly collect, process, or store personal data belonging to individuals under the age of 18. During the registration process, all users are required to declare that they meet the minimum age requirement, and we reserve the right to request valid age verification documents at any time to confirm compliance.

If we become aware — through our verification processes or any other means — that an account has been created by or on behalf of a minor, we will immediately suspend that account, delete the associated personal data as required by law, and where necessary, report the incident to the relevant Philippine regulatory or child protection authorities. We strongly encourage parents and guardians to educate young people about online safety and to make use of parental control tools to restrict access to gambling-related websites on shared or household devices.

bongo plus also supports responsible gaming initiatives aimed at protecting vulnerable players. If you are concerned that a minor may have accessed or registered on our platform, please contact our support team immediately so that we can investigate and take the necessary action without delay. Protecting young people from the potential harms of gambling is a responsibility we take with the utmost seriousness.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bongo plus handles your personal data, we encourage you to reach out to our support team directly. We are committed to responding to all privacy-related enquiries promptly, fairly, and with full respect for your rights as a data subject under Philippine law. Our team is available around the clock to assist you with data access requests, correction requests, deletion requests, and any other privacy concerns you may have.

You can contact the bongo plus privacy and support team using the following details:

• Email: support at bongoplus.vip
• Platform: Log in to your account and use the in-platform support chat for real-time assistance.
• Response Time: We aim to acknowledge all privacy enquiries within 48 hours and to resolve substantive requests within 30 calendar days, in line with the requirements of the Philippine Data Privacy Act.

If you are not satisfied with the outcome of your enquiry or believe that your data rights have not been properly upheld, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC), which is the independent regulatory body responsible for enforcing data privacy rights in the country. bongo plus fully supports the NPC's mandate and will cooperate with any formal investigation in good faith.